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PROBLEM: Forum goes offline

(10 posts)
  • Started 2 years ago by Retroman
  • Latest reply from admin

  1. Retroman

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    Moderator

    PostCount: 778

    Since I've become moderator I've been having problems with the forum and bands sections going offline. All other sections: music, store and radio are fine? The issue lasts for 10 minutes or more and then goes away by magic. I cannot check the admin section during this problem as it is part of the forum. I have also noticed that the forum grinds to a halt before and after this event. Closing all programs and clearing the internet cache has no effect. I have yet to prove that restarting my machine or modem fixes the problem.

    I received a reply from another member saying that they did not experience any problems with the site so I assume that it is something to do with my account? This is strange because if I clear my internet cache then I should no longer be signed in...

    Sometimes I find the whole site is totally offline but that may be due to the recent maintenance.

    I am using Windows XP SP3 with ie8 and all the latest software updates. My router has a built in firewall and I have AVG 9.0 virus protection. The problem is also the same on Firefox.

    I've posted two pics to show what happens.

    Access to the forum:

    Forum

    Access to the bands:

    Bands

    Posted 2 years ago #  

  3. rachael

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    PostCount: 498

    no it dont jus happen to you it happens with mine too....hence im on and off alot ...thats what happens

    no future for me!
    Posted 2 years ago #  

  4. Retroman

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    "no it dont jus happen to you it happens with mine too....hence im on and off alot ...thats what happens" - rachael

    Did you get those messages during our lack of sleep discussion? If you did then I have to take back my quote about only happening to me!

    Posted 2 years ago #  

  5. rachael

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    PostCount: 498

    occassionally but sometimes it happens with the forum as it is and i have to disconnect the internet for a few minutes then come back on.

    no future for me!
    Posted 2 years ago #  

  6. Retroman

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    Um, I restarted my machine and it came back on but it had been 10 minutes or so and it usually clears by then. It's been off three times between 7am to 8am this morning.

    Posted 2 years ago #  

  7. admin

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    Hard Rocking Amigo

    PostCount: 277

    It's a problem with the hosting company. Been with them since the beginning and haven't experienced anything like this before. It is intermittent and affects databases only. The other pages your see have no database connection...i.e. homepage, store, music etc.

    It's not just GlamRock.com that's been affected, it's all the sites they host. My webmail goes down at the same time.

    I'm keeping an eye on it but there is nothing that can be done for the moment.

    admin
    Posted 2 years ago #  

  8. rachael

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    PostCount: 498

    "Um, I restarted my machine and it came back on but it had been 10 minutes or so and it usually clears by then. It's been off three times between 7am to 8am this morning."
    - Retroman

    are psychic????

    it was off a couple times before if i recall right too?
    or it could be my brain going off on one....

    someone slap me

    no future for me!
    Posted 2 years ago #  

  9. Retroman

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    PostCount: 778

    Thanks Admin. I'm sure that it will get fixed.

    Posted 2 years ago #  

  10. rachael

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    Member

    PostCount: 498

    yea cheers admin 8)

    no future for me!
    Posted 2 years ago #  

  11. admin

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    Hard Rocking Amigo

    PostCount: 277

    UPDATE:

    Just got off the phone to hosting support and they advise that the problem has been resolved. The server where the database is stored has been stable for the last hour so they are calling this a resolution!

    This has been the first major hosting fuck up. The amount of mail they handle and the bandwidth we soak up, they do a pretty fucking amazing job.

    Please come back and post if the problem recurs.

    UPDATE - 12/12/2009

    Problems is rectified. The hosting company sent out a bulletin explaining the outage and explaining that it was resolved.

    I'll lock this one up as the problem in question is quite rare.

    admin
    Posted 2 years ago #  

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